Privacy
Collection notice
What happens to the details you give us when you request quotes or sign up to our newsletter.
This notice explains how Solar Retailers Australia (NETROSA, ABN 66 339 233 408) handles the personal information you give us when you request quotes or sign up to our newsletter. Read it together with our privacy policy.
What we collect and why
Your name, contact details, address or postcode and suburb, details about your property and energy use, and what you would like installed. We collect them to match your request with retailers that service your area and to arrange your quotes.
Who we share it with
With your agreement, we share your request and contact details with up to three retailers in our directory that service your area, or with the retailer you chose. We also use service providers such as hosting, analytics, email and CRM providers, some of which store data outside Australia, including in the United States.
If you don’t give us the information
We can’t arrange quotes without your name, contact details and postcode. Most other questions are optional, but more detail helps retailers quote accurately.
How quickly we act
We check every quote request within one business day, then the retailers contact you directly.
Marketing
We only send tips and offers if you tick the box to receive them, and you can unsubscribe at any time.
Our newsletter
When you sign up to our newsletter on a guide, we collect your email address, your state if you choose to tell us, and the guide you signed up from. We use them only to email you when rebates, rules or prices change, and your state to send you what’s relevant where you live.
We don’t share your email address with retailers. When we send the newsletter, our email delivery provider handles your address for us and stores data outside Australia, including in the United States.
Every email has an unsubscribe link, or you can ask us to remove you at [email protected]. Giving us your state is optional.
Reviews
About two months after a quote request we may email you, up to twice, to ask how it went and invite a review of the business you chose. Each email has a link to stop them.
When you write a review, we collect your name, email address, rating and review, and anything you add about the installation, plus your IP address and browser to help stop fake reviews. We publish your first name, last initial, suburb or postcode and review, never your email address, under our review policy at solarretailers.com.au/about/review-policy.
Access, correction and complaints
Our privacy policy explains how to access or correct your information and how to make a complaint, including to the Office of the Australian Information Commissioner.
Contact
Privacy enquiries: [email protected].