Privacy policy

Who we are

Solar Retailers Australia (“we”, “us”) runs this website: a directory of solar, battery, hot water and EV charging retailers, and a free quote request service. It is operated by NETROSA, ABN 66 339 233 408. We handle personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

When you request quotes: your name, email, phone number, address or postcode and suburb, details about your property and energy use, what you want installed, your timing, budget and preferences, and anything you write in the notes.
When you contact us or update a business listing: your name, contact details and what you tell us.
When you sign up to our newsletter: your email address, your state if you choose to give it, and the guide you signed up from.
When you write a review: your name, email address, rating and review, your suburb or postcode, and what was installed, when and what you paid if you choose to tell us. We also record your IP address and browser to help stop fake reviews.
About retailers: business contact details, and the names and job titles of people that a business publishes on its own website.
When you use the site: pages viewed, links clicked, searches, device and browser type, approximate location from your IP address, the website or campaign that referred you (for example UTM tags and ad click IDs) and when you visited.

How we collect it

Directly from you through our forms; from public sources, namely the New Energy Tech Consumer Code directory, Solar Victoria’s authorised retailer list and businesses’ own websites; and automatically when you use the site, through our analytics tools and your browser’s storage.

Why we use it

To arrange quotes: matching your request with retailers that service your area and passing your details to the retailers you agreed to.
To contact you about your request and check how it went, including up to two emails inviting you to review the business you chose. Every one has a link to stop them.
To check and publish reviews. We publish your first name, last initial, suburb or postcode and review, never your email address. We use your email to confirm the review is yours and, if needed, to ask you about it.
To run and improve the directory, including keeping listings accurate.
To understand how people find and use the site and which campaigns work.
To prevent spam, fraud and misuse.
To send you tips and offers, only if you ask us to. You can unsubscribe at any time.
To send our newsletter about rebate, rule and price changes, if you sign up. Every email has an unsubscribe link.

Retailers: when you request quotes, we share your request and contact details with up to three retailers in our directory that service your area, or with the retailer you chose. They use it to contact you and quote, and handle it under their own privacy policies.
Everyone, when we publish your review: the parts listed above. The business you reviewed can see it and reply publicly.
Service providers that help us run the site, such as hosting, analytics, email and customer relationship management (CRM) providers.
Government agencies or others, where the law requires or allows it.

Information stored outside Australia

Some of our service providers store data outside Australia. For example, our website analytics providers (PostHog, Google and Cloudflare) and our email delivery provider store data overseas, including in the United States. Where this happens we take reasonable steps to make sure the information is handled consistently with the Australian Privacy Principles.

Cookies and browser storage

We use Google Analytics, through Google Tag Manager, to understand how people find and use the site. It sets cookies (such as _ga) that recognise your browser when you come back, for up to two years. You can block them in your browser settings or with Google’s opt-out add-on at tools.google.com/dlpage/gaoptout. Our other analytics tools, PostHog and Cloudflare Web Analytics (which measures how quickly pages load), run without cookies, and we don’t use advertising cookies.

We also use your browser’s local storage to remember which website or campaign first brought you here (for up to 90 days), and session storage to keep your quote form answers if you refresh the page. You can clear both in your browser settings at any time.

How we protect and keep it

We store personal information with reputable providers, limit access to the people who need it and use encrypted connections. We keep quote requests for as long as we need them to arrange and follow up your quotes and for our records, then delete or de-identify them.

Business listings and people named on them

Our listings come from public lists and businesses’ own websites. Businesses can ask us to correct or update their listing from the For retailers page. If your name and role appear on a listing and you would like them removed, contact us and we will remove them.

Accessing or correcting your information

You can ask for a copy of the personal information we hold about you, or ask us to correct it, by contacting us. We will respond within 30 days.

Complaints

If you have a concern about how we have handled your personal information, contact us first and we will respond within 30 days. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

Contact us

Privacy enquiries: [email protected].

Changes to this policy

We may update this policy. The current version is always on this page, with the date it was last updated.