Who can write a review
Anyone writing about their own experience with a business in our directory: an installation, a quote, or service after the sale. One review per person per business.
You can’t review a business if you:
- own it, work for it, or are related to someone who does
- work for a competitor
- were paid, or offered anything, to write a positive review
How we check reviews
- Every reviewer confirms their email address. We send a link, and it works for 30 days. Reviews that aren’t confirmed are never published.
- A person reads every review before it’s published, usually within two business days, and checks it against this policy.
- “Requested quotes through us” means the reviewer asked for quotes on this site and the business was one we matched them with or the one they chose.
- “Invited by the business” means the reviewer used the business’s own invitation link. Businesses must send it to all their recent customers, not only the happy ones.
What we publish
Your rating, title and review, what was installed if you tell us, your first name and last initial, your suburb or postcode, and the month. We never publish your email address, phone number or street address.
A business’s average rating and stars appear once it has 3 published reviews. Every published review counts towards it, along with how many reviews it has at each star rating.
What we don’t publish, or remove
We don’t publish a review, or we take it down, if it:
- isn’t about a real experience with the business, or is a duplicate
- breaks the rules on who can review
- is abusive, discriminatory or threatening, or is spam or advertising
- includes someone’s contact details or other personal information beyond a staff member’s first name
- is about a different business, or a product rather than the business
If a business tells us a review is false or defamatory, we may hide it while we look into it and ask the reviewer for details. We publish it again if it holds up.
We never remove or change a review because a business pays us, for featured placements, quote requests or anything else. When a business pays us, its profile says so next to its reviews. We don’t edit reviews: we publish them as written or not at all.
Businesses can reply
A business can post one public reply under any review by emailing [email protected] from an address on its listing. Replies follow the same rules as reviews. A business can’t have a review removed simply because it disagrees with it.
Incentives
We don’t pay for reviews. If a reviewer was offered anything for writing a review, the review says so, and the offer can’t depend on the review being positive.
Reporting a review, or changing your own
Email [email protected] with a link to the review and what’s wrong. We reply within five business days. To change or remove your own review, email us from the address you used to write it.
Read how we handle your personal information in our privacy policy, and how we rank businesses in how we list and rank retailers.